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Frequently Asked Questions

Below are some of the frequently asked questions about our professional cleaning services

General Questions

The cost depends on the type of cleaning service you want. We based our pricing model on which kind of domestic or office cleaning service you choose. If you wish for specific house areas to be clean, you can select the hourly pricing model, depending on the house’s condition.

No, If the cleaners  complete their task early, you are only charged the Trem Clean minimum hours.

Fill the quoting form on this page, click send, and one of our friendly staff will get back to you as soon as possible.

No! You can simply fill out the booking inquiry on this site .

 

Yes, we provide cleaning products/supplies. If you want unique cleaning supplies of your preference, you can offer them, and we will use them.

In the rare event that you are not happy with the cleaning service, please let us know immediately, and we will ensure that the cleaning is rectified at no extra cost.

Booking Appointment Questions

Our goal is to ensure that we book every clean where possible. We do not offer guarantee for the same day booking but we will do our best to book you in.

No, you don’t have to be at home during the cleaning duration. 

Yes, our cleaners always go the extra mile to ensure that they arrive on time, but you should still allow up to one hour due to unforeseen circumstances or unplanned traffic situations. If the cleaning is running late, we will ensure to notify you as soon as possible.

Trem clean do not make any charges until the clean is completed. You will receive an invoice on the day of the  clean but you will be charged after the cleaning task is completed.

No, you can cancel at any time without penalties.  Our cleaning services are contract free. We do ask you to give 24 hours notice before your cancellation.

Cleaning Questions

Our regular Home cleaning standard includes general dusting, vacuuming, mopping, bathroom, Kitchen, and Bedrooms. Below is a list of the standard cleaning:

General House Cleaning

  • General surface dusting
  • Furniture tops dusted and thoroughly hand-wiped
  • Vacuum all carpeted areas
  • Mop all floors
  • Lampshades dusted
  • Dust and clean all mirrors
  • All trash emptied

Bathrooms

  • Dust all reachable surfaces
  • Clean all surfaces
  • Scrub showers and Tubs
  • Clean Toilets inside and outside
  • Clean basin and all vanities
  • Sweep/vacuum and mop floor

Kitchen

  • Clean front of the fridge
  • Clean inside and outside of microwaves
  • Dust and clean Benchtops 
  • Clean cabinet surfaces
  • Clean kitchen sink
  • Clean kitchen splashback
  • Clean outside of the oven
  • Clean exterior of the dishwasher
  • Empty all trash containers 
  • Sweep (vacuum) all floors and mop. 

Bedrooms

  • General surface dusting
  • Clean all visible furniture
  • Carpets vacuumed
  • Make the bed, change sheets if requested
  • Empty all rubbish bins

Yes, we provide the cleaning supplies and products. If you prefer specific cleaning products, you can offer them, and we will use them to clean your house.

We provide one-off, regular weekly, and Fortnightly clean. We also offer bond Clean, exit clean, and office cleaning service. You can visit our home page for more services we provide.

For recurring cleaning, we send one cleaner who will be your regular service provider.

YES. All our cleaners are thoroughly vetted. They provide original police certificate as well.  

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